We set up our business in India in 2001. In the last few years we have gradually scaled to more than 250 employees today. Today, in India, we have successful presence across Delhi, Mumbai, Chennai and Bangalore in addition to the R&D center. With more than 400 customers and 500+ installations of our unified platform in India, we have a proven track record of unifying siloed communications technologies and enhancing customer-company communications. Moreover we also enjoy a strong presence across verticals. Globally, we help two-thirds of the FORTUNE Global 100 companies and small and medium enterprises power their business processes with Aspect unified communications solutions. Also, we recently announced a global strategic alliance with Microsoft that clearly represents our joint commitment to UC and to connecting the enterprise and the contact center
On the technology front, we have introduced five new software products to bring UC to the contact center. The solutions include Blended Interaction™, Seamless Customer Service™, Productive Workforce™, Streamlined Collections™, and Optimized Collections™. These applications provide a wide array of services necessary for efficient operations of call centers and BPOs. The applications enable organizations to turn the potential of unified communications into real business results, through enhanced knowledge worker and agent productivity and by helping optimize business processes throughout the enterprise and contact centre for improved agility and responsiveness.
In fact, our customers include leading companies across the world: American Airlines, American Express, British Airways, British Gas, China Eastern Airlines, CitiGroup, Computer Sciences Corp. (CSC), Daimler Chrysler, Discover Financial Services, FedEx, General Electric, Hilton Reservations Worldwide, JC Penney, Lands' End, Lloyds TSB, MCI, The Royal Bank of Scotland, Verizon, U.S. Airways, VW Credit, Wachovia Corporation and Wipro.
