Aspect’s currently offers five new UC applications that include:

• Seamless Customer Service™delivers the tools needed for comprehensive call response, including coordinated self-service/live service and integrated assistance to improve first call resolution and enhance the overall customer experience.
• Blended Interaction™ provides inbound, outbound, self service and workforce optimization capabilities. By eliminating complex integration and providing common management, reporting and administration, Blended Interaction gives contact centers greater visibility, control and staffing efficiency in your multichannel contact center.
• Streamlined Collections™automates early stage collections and enables expert agent engagement for a more effective delinquent account targeting strategy so contact centers can get more promises to pay faster and improve collections results.
• Productive Workforce™delivers the tools and processes to help you optimize resource utilization and adopt a continuous improvement culture. By motivating agents throughout their workforce lifecycle, contact centers can service more customers with fewer agents, reduce customer interaction costs, and improve customer service, sales and collections results.
• Optimized Collections™ utilizes performance, workforce and campaign management to enhance contact and calling strategies by applying the right resources at the right times to increase right party contacts, lower staffing costs, improve collector effectiveness and collections results.a